Before the adoption of Smart Point® technology, operating processes, regarding the maintenance and repair of components on Frecciarossa trains, required the compilation on paper of the related reports and the consequent manual entry into the computer system. This method, however, involved some critical issues such as mismatch between field and back office information and data entry mistakes.
The new management process has resulted in a number of relevant benefits:
- The ability to share information with the final customer regarding completed repairs;
- The ability to perform statistical processing on certain data to identify recurring failures and to undertake corrective and preventive actions;
- The rapid information retrieval about the activities performed on each component and, finally, the unique certification of the data source.